SwimJim

Our fitness facility Customer Service Representatives provides customer service support to the club members and guests.  Your role would be:

• Contribute to running a clean, friendly and well maintained facility

• Executing the team member basics of being on time and complying with the dress code

• Responsible for assisting and directing members/guests

• Monitoring incoming inquiries and ensuring proper check in procedures are followed

• Member and Guest Check in Compliance

• Greet all incoming members and guests

• Ensure all check in procedures are followed

• Ensure all appropriate fees are collected

• Customer Service

• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests

• Handle member service issues. 

• Record member concerns on the Member Service Log or Maintenance Log (depending on issue)

• Promote and sell merchandise

• Keep front desk area and lobby clutter free, and orderly

• Perform general cleaning duties to include hourly locker room and facility checks

• Completion of all Daily Reports