SwimJim

Our fitness facility Member Services Representatives provides customer service support to gym members and guests.  Your role would be to:

• Contribute to running a clean, friendly, and well-maintained facility
• Executing the team member basics of being on time and complying with the dress code
• Responsible for assisting and directing members/guests
• Monitoring incoming inquiries and ensuring proper check-in procedures are followed
• Member and Guest Check in Compliance
• Greet all incoming members and guests
• Ensure all check-in procedures are followed
• Ensure all appropriate fees are collected
• Customer Service
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests
• Handle member service issues. 
• Record member concerns on the Member Service Log or Maintenance Log (depending on issue)
• Promote and sell merchandise
• Keep front desk area and lobby clutter-free, and orderly
• Perform general cleaning duties to include hourly locker room and facility checks
• Completion of all Daily Reports